FAQ

Do you just do cats and dogs?

We can print any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs! Our artists are incredibly talented and can work with any animal on earth.

Can I print more than one pet on one canvas?

Right now we only allow one pet per canvas. In the future we may add limited edition multiple-pet portrait styles.

Is my photo good enough to use?

If you followed our photo guidelines, then yes your photo is very likely good enough to use.

• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either

We conduct a photo check for every new order we receive and will email you if we need a different one.

How do you produce your designs?

We do not paint from scratch.

We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo in to a pet portrait.

Can I change my order?

You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can change it.

Will I see the finished artwork before it gets printed?

Due to the popularity of RoyalFamilyPets.com, we can't send proofs before printing.

However, you shouldn't be worried at all. Our artists are amazingly talented and are full-time professionals specializing in pet art for RoyalFamilyPets.

What are the Canvas dimensions?

We print on to three different sized canvas frames. Each frame is gallery-ready and high quality.

The frame sizes are:

8" x 10"
This is a favourite for those looking to gift a portrait. Note that our 8" x 10" has a slightly different height-to-width ratio than our other sizes and therefore your costume may not feature as much of the shoulder area as shown in the product photos on our product pages.

12" x 18"
A great mid-sized canvas which looks perfect in entrance halls, living spaces, bedrooms, and of course… above your pet's bed!

16" x 24"
Our favorite size. This size is our original offering and is our consistent top seller to pet parents worldwide. You can't fault this size, it's a fantastic large print and you get to see the details of your portrait up close. We love this one!

What are the shipping times and prices?

Delivery Estimates

US Orders: 2-7 days production time. 3-6 working days delivery time. We estimate a 2-4 week turnaround time in total but most orders arrive within 1-2 weeks.

International Orders: 2-7 days production time. 5-8 days delivery time for Canada, United Kingdom and Australia. Up to 10 working days delivery time for Europe. Up to 21 working days delivery time for rest of world.

You'll receive an email containing your tracking number once your order is ready to be shipped.

I ordered multiple products in one order, will they arrive together?

Usually yes, you will receive all items in one parcel. Sometimes one piece of art is completed a day or two before the other in the order. In these cases we ship out the completed artwork in one parcel and then send the other once it's ready.

Will I receive a tracking number?

Yes you will get a tracking number. We pride ourselves on outstanding customer support and total transparency about your order status. We'll email you your tracking number as soon as it's available.

We'll also send you ongoing email updates about where your parcel is. And we'll update you on the day it's due to be delivered!

If you haven't receive a tracking number after 14 days, please email us.

Usually once you've got your tracking number, your order will arrive within just a few days.

My trackinng number isn't working!

Please don't worry. Send us an email and we'll let you know exactly where your parcel is.

Do you ship worldwide?

Yes, our company ships unique pet art to proud pet owners all over the world! No matter where you are, we can create you something incredibly special.

What if I don't like the artwork?

We are dedicated to ensuring you're happy with the final product. If you don't like it for any reason, please reach out to our support team at support@royalfamilypets.com and we'll do our best to help you.

If you're unhappy with the artwork specifically, we'll check to see if you submitted a photo that follows our photo tips. If you didn't follow our guides I'm afraid it's likely we can't help you. If you did follow the guide and it's clear we missed something, we'll correct it and send you a replacement.

Make sure you provide a clear, high quality photo of your pet taken in good lighting and at eye-level with your pet. We use the exact photo you submit during our design process. If the photo isn't high quality, your design might not be either.

Can I cancel my order if I change my mind?

We accept all cancellation requests made within 4 hours of placing the order, no questions asked.

Any cancellation request sent after this 4 hour window will be accepted at our discretion. If accepted, you will be subject to a 20% cancellation fee. This is because your artist will have been assigned and will have already spent time working on your artwork by this point.

Orders that have been sent to print cannot be cancelled under any circumstance.